Returns & Exchanges

Applies to customers in UAE, KSA, Kuwait, Bahrain, Qatar.

Eligibility

• Request must be submitted within 14 days of delivery (counting the day after receipt).
• Items must be unused, unwashed, and undamaged, with all original tags/labels attached and in original packaging.
• Footwear must be tried on indoors only and returned in the original, undamaged box placed inside a shipping carton.

Not eligible

• Underwear, swimwear, cosmetics, and personalized/altered items.
• Items marked “Final Sale” or “Non-returnable”.
• Products showing wear, odors, makeup stains, or missing tags/packaging.

How to start a return

1. Email omnara.official@gmail.com with:
   • Order number
   • Item(s) to return
   • Reason (wrong size, changed mind, damaged, etc.)
   • Clear photos if damaged/defective
2. We’ll reply with the return approval and pickup/label instructions.
3. Pack securely; include any accessories, tags and gifts-with-purchase.

Refunds & exchanges

• Refunds: issued to the original payment method within 3–10 business days after inspection.
• Store credit: available if you prefer to reorder quickly.
• Exchanges: subject to stock availability at the time of processing.

Fees

• Return shipping may be deducted unless the item is defective/incorrect.
• Original shipping fees (if any) are non-refundable.
• Cross-border duties/taxes (if charged on return) are the customer’s responsibility unless we sent a wrong/defective item.

Damaged / wrong item

If you received a defective or incorrect product, email us within 48 hours of delivery with photos. We’ll replace or refund at no cost to you.

Contact

Support: omnara.official@gmail.com

This policy may be updated as we expand. Your consumer rights under applicable laws are not affected.